Returns & Exchanges

At Lukzer, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your Lukzer account and navigate to the 'My Orders' section to select the items you wish to return and submit your request.

• 2.
  Prepare Package

  Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Quality Inspection & Refund

  Once our warehouse team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.