Frequently Asked Questions
Everything you need to know about shopping with Lukzer
What are your standard shipping times?
Most orders are processed within 24-48 hours. Depending on your location, delivery typically takes 3 to 7 business days. You will receive a tracking number via email as soon as your package ships.
What is your return and exchange policy?
We offer a 7-day return policy for unused items in their original packaging. If you receive a damaged or incorrect product, please contact our support team immediately for a free replacement or full refund.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. We also offer Cash on Delivery (COD) for most pin codes across the country.
How can I track my order status?
Once your order is dispatched, you can track it using the 'Track Order' link on our website or by clicking the tracking link sent to your registered email and phone number.
Are your products covered by a warranty?
Many of our home and lifestyle products come with a manufacturer's warranty. Specific warranty details can be found on the individual product description pages.
Can I cancel or modify my order after placing it?
Orders can be cancelled or modified within 2 hours of placement. Once the order has entered the processing stage at our warehouse, we are unable to make further changes.